Last updated: 23/08/2026

Who we are

Calore Homes ("we", "us", "our") is a residential property developer operating in Cheshire and the North West. This policy explains what we do with personal information collected through calorehomes.co.uk and in the course of our dealings with prospective and actual purchasers.

For the purposes of UK data protection law, we are the data controller for the information described in this policy.

Company name: CALORE HOMES LTD

Company number: 14754168

Registered address: 77 School Lane, Didsbury, Manchester, United Kingdom, M20 6WN

Email: enquiries@calorehomes.com

If you have any questions about this policy or about how we handle your information, contact us using the details above.

What information we collect

Information you give us

When you register your interest in one of our developments, we collect:

Your first and last name
Your email address
Your telephone number, if you choose to provide it
Any additional details you include in a message to us
Your preferences, where you tell us them — for example the number of bedrooms you're looking for

If you go on to reserve or purchase a home from us, we will collect further information as part of that process. This will typically include your address, financial and funding details, identity documents required for anti-money-laundering checks, and your solicitor's details. We will tell you what we need at the time.

Information we collect automatically

When you visit our website we may collect technical information including your IP address, browser type and version, device type, operating system, the pages you visit, and how you arrived at our site. Some of this is collected through cookies and similar technologies — see our Cookie Policy for detail.

Information from other sources

If you enquire through a property portal, estate agent or third-party marketing partner, we may receive your contact details and enquiry from them.

How we use your information, and why we're allowed to

Under UK data protection law we must have a lawful basis for using your personal information. Here is what we use it for and the basis we rely on:

What we use it for	Lawful basis
Responding to your enquiry and answering questions about a development	Legitimate interests — responding to someone who has contacted us
Sending you plot releases, pricing and specifications for the development you registered interest in	Consent, or legitimate interests where you have enquired about that development
Sending you information about other Calore Homes developments	Consent
Arranging and conducting viewings	Legitimate interests, or performance of a contract
Progressing a reservation or sale	Performance of a contract, and compliance with legal obligations
Identity and anti-money-laundering checks	Compliance with legal obligations
Keeping records of sales, warranties and after-sales matters	Legal obligation and legitimate interests
Maintaining and improving our website, and keeping it secure	Legitimate interests
Understanding how our website is used	Consent, through cookies

Where we rely on legitimate interests, we have considered whether our interests are outweighed by your rights, and we believe they are not. You have the right to object — see "Your rights" below.

Where we rely on consent, you can withdraw it at any time. Every marketing email we send will include an unsubscribe link, and you can also contact us directly.

Marketing

If you register your interest with us, we will contact you about the development you enquired about. We will not add you to marketing lists for unrelated products or services, and we do not sell or rent your details to anyone for their own marketing.

You can opt out at any time by clicking unsubscribe in any email we send, or by emailing enquiries@calorehomes.com.

Who we share your information with

We share personal information only where we need to. This may include:

Our website host and technical providers, who host the site and store form submissions on our behalf
Our email and CRM providers, used to manage enquiries and send updates
Estate agents or selling agents acting on our behalf for a particular development, where applicable
Solicitors and conveyancers, where a reservation or sale is progressing
Professional advisers including accountants, insurers and legal advisers
Contractors and warranty providers, where necessary to deal with an after-sales or warranty matter relating to your home
Regulators, law enforcement and other authorities, where we are required to disclose information by law

Where we use suppliers who process personal information on our behalf, we have contracts in place requiring them to keep it secure and to use it only for the purposes we specify.

Where your information is held

Our website and systems are hosted in the United Kingdom / the European Economic Area. Some of our suppliers may process information outside the UK. Where that happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

You can ask us for more detail about these safeguards using the contact details above.

How long we keep it

We keep personal information only as long as we need it.

Information	Retention period
Enquiries that do not lead to a viewing or reservation	30 days from your last contact with us
Marketing contacts	Until you unsubscribe, or 30 days of inactivity
Reservation and sale records	30 days from completion — set by contractual, warranty and tax obligations
Anti-money-laundering records	Five years from the end of the business relationship, as required by law
Website analytics data	As set out in our Cookie Policy

When we no longer need information, we delete it or anonymise it.

Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Our website uses encrypted connections, and access to enquiry data is limited to those within the business who need it.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee the security of data transmitted to our site.

Your rights

Under UK data protection law you have the right to:

Be informed about how we use your information — which is what this policy is for
Access the personal information we hold about you
Rectification — have inaccurate information corrected
Erasure — ask us to delete your information in certain circumstances
Restrict processing — ask us to limit how we use your information
Data portability — receive certain information in a portable format
Object to processing based on legitimate interests, and to direct marketing at any time
Withdraw consent where we rely on it

To exercise any of these rights, email enquiries@calorehomes.com. We will respond within one month. There is normally no charge.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office:

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 0303 123 1113 ico.org.uk

We would appreciate the chance to address your concerns first, so please do contact us before approaching the ICO.

Children

Our website and services are aimed at adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Other websites

Our site may link to other websites. This policy applies only to our site — we are not responsible for the privacy practices of others, and we'd encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted here with a revised date at the top. Where changes are significant, we will take reasonable steps to bring them to your attention.

This policy was last reviewed on 23/08/2026.